FAQ - Type AI

Frequently asked questions

Do calls rollover to the next month?



Yes! Calls do rollover to the next month.

Is there a How-To Guide when you are first getting started?

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Yes! Click here to access the how-to guide to give you step-by-step instructions to set up your account and kickstart your journey.

What template should I be using to upload my leads?



There is a template available when you are about to create a campaign that is hyperlinked titled, "Download example file". However, you do not need to worry about using a template anymore!

Prop Ai allows makes it easier now to upload your leads. Once you upload your list, you can then select your data by assigning them the headers needed to run a campaign.

What does the ‘Uncalled Numbers Only’ campaign checkbox do? What is the difference between using the 'Uncalled Numbers Only' checkbox and clicking ‘Run campaign’ a second time?



Uncalled numbers only calls prospects who have never been dialed. Uncheck this box to also redial all prospects who haven't answered the phone.

Use the ‘Uncalled Numbers Only’ check box after you’ve run a campaign that got cut off by a daily or monthly limit. That tells Gen to continue making calls only to those phone numbers she hasn't got a chance to try yet. Otherwise, just use Run Campaign.

If you have multiple numbers for the same contact, will the AI call the other numbers for the same contact?



Those numbers will not be dialed for the same contact. You would need to add those other numbers to other lists to reach out to that same contact.

You can use this spreadsheet to dial all available numbers for each prospect at once. Watch this loom for direction on how to use.

Can I create individual accounts for my team to gain access?

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At this time, you will have to share the same account and your team would need the login credentials.

What do I do if we are not seeing call counts track correctly?



This is a common error with leads with no address so make sure you are seeing addresses in your leads in the app.

Can I change the voice of Gen (Prop.Ai)?



At this time you cannot change the AI's voice but rather you can change her tone and inflection.

‍Tone:
Use all caps for emphasis or enthusiasm. (e.g., "If caller says "yes," say: "I would LOVE to set up a brief follow-up call.")
Add exclamation points for enthusiasm (e.g., "Hi, my name is {{agent_name}}!")
Double question marks for optimism (e.g., "How does that sound??")

Speed:
Add commas for small pauses: ("HI, are you the listing agent?")
Add colons, exclamation points, or periods for bigger pauses ("I'm with {{company name}}: a small investing team looking to by a house in this area.").
Add a section called General advice at the bottom and add tips. (For example: Do not interrupt the customer.)

Pronunciation:
Use phonetic spellings and caps for words Gen doesn't pronounce correctly on test calls (e.g. Subject TOO, TEH-ris)

Can I purchase more calls?



At this time, this is not an option but it will be available soon!

Does Prop.Ai offer SMS campaigns?



At this time, we do not offer SMS campaigns. We're releasing a Prop CRM (GoHighLevel white label) that will offer texting and automated follow up.

What is GoHighLevel?



GoHighLevel is an all-in-one marketing platform designed for agencies and small businesses. It offers tools for customer relationship management (CRM), sales funnel building, email and SMS marketing, appointment scheduling, and marketing automation.

Connect GoHighLevel to Prop Ai by entering the required credentials after selecting your profile towards the bottom left. (See video)

Can Gen Speak Spanish?



Gen is not able to speak other languages at this time. We will soon have a bilingual Gen and Spanish speaking Gen.

Can I use Prop.Ai to buy leads and skip trace?



We currently do not offer the feature to purchase leads or skip trace. We recommend to connect with your respective communities for skip tracing recommendations.

What is "The Soft Set" Campaign.



The philosophy behind "Soft Set" is to keep it super simple. This script doesn't ask a lot of questions or delve into property details. Instead, it gets straight to the point, taking less than a minute to get through the call. Perfect for those calling vacant land leads.

How do we know how many calls we have left from our monthly balance?



Look at your balance trackers towards the bottom left of your account.

Can I schedule calls?

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You are not able to schedule calls at this time.

Can I modify the scripts?



The underlying scripts are not editable
to ensure consistency among users. You can layer on custom advice if you
choose, but it will compete with the underlying script.

If you want to join the beta users of our new agent manager to build your own agent, schedule time to connect!

What does it mean when I get a conversion?



A conversion means that a seller has confirmed an appointment. For each conversion you will get an email notification! Check out the transcripts from the campaign manager.

What is the daily call limit?



The daily call limit is 2,000 calls a day to ensure optimal performance across the platform.

Is there specific times during the day that are restricted to run campaigns?



Yes, your calling is restricted between the hours of 8:00 a.m. and 9:00 p.m. in the prospect's local time.

What counts as a call used against my balance?



All calls dialed count as a call used from the monthly balance. Answered or unanswered.

How can I make Gen ONLY say the FIRST name.

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You can put: {{name}} or {{prospect_name}} in the intro or advice to AI section to make her say a prospect's first name.

What is the difference between "Called" and "Called - No Answer"?

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There is no difference. Both 'Called' and 'Called - no answer' mean that a dial was attempted and the prospect did not pick up the phone.

When does the Daily Call Limit reset?

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Calls reset at 3:00 a.m. Eastern

Why are my conversion rates so low?



There can be lots of reasons, from poor Prop performance to choice of prompt, to quality of leads. Use this troubleshooter to identify and reach out if we can provide support.

Why isn’t Gen's test call going through to my phone number?



Try these troubleshooting steps:If a campaign call does not go through to your own number:

*Verify if you are on the Do Not Call registry, at https://www.donotcall.gov/

If a test call does not go through to your number:
*For iPhone, go to Settings > Phone > Call Blocking & Identification, then turn off 'Business Call Identification.
*Try closing out your web browser and refreshing.

If these steps don't fix your issue, please contact us at info@prop.ai

Why is Gen slow to respond to a call?



This happens during high traffic time with calls on occasion –especially with test calls. The test calls force themselves upon the servers and jump the queue, which can actually cause worse latency compared to the regular campaigns that wait their turn.

That said, we have had latency on campaign calls before. If you suspect latency, please export your affected campaign’s CSV and email as an attachment to info@prop.ai so we can investigate and restore your call quota.

Gen is also sometimes slower when she’s processing a lot of advice. The recommended limit as of right now is 2000 words.

What does it mean when the Call Status says "New"?



'New' campaign status means that Gen has not yet tried to call that number. If your campaign still shows 'New' after running, your calls may have been blocked due to exceeding your daily quota or attempting to call past 9:00 p.m. If neither of these two cases apply, tell us at info@prop.ai so we can investigate further.

Does Prop AI scrub my prospects for the National Do Not Call List?



Yes! Each number we block shows up as 'Requested Not to Call' under campaign status.

Why is Gen's test call showing up as Spam likely or Scam likely?



We periodically retire phone numbers so that our calls don't get flagged as Spam.

You may sometimes still see a 'Spam' or 'Scam Likely' notice on test calls. Since Gen uses local numbers to contact prospects, this won’t necessarily affect your other calls.

If your answered call rate is ever lower than 10% on a large sample, we may need to refresh our numbers. Contact info@prop.ai to let us know.

Why does Gen ignore my advice?



At this time, any advice you type in the Advice to AI section competes with the underlying advice from the script type you select. Click the 'Help' tab on the right side of your screen (it's a rectangle about half way up the right edge of your monitor) when you edit a campaign to get more advice.

Why does Gen get stuck?



Gen might delay if you have too much custom advice competing with her underlying script. We recommend using prompts without much modification since we know how well those perform. If you still want to input advice:

1) Be clear
2) Be concise (no more than 2000 words)
3) Test, test, test

Why does Gen sound funny during calls?



If Gen ever sounds like she shouldn't get behind the wheel of a car, please email us info@prop.ai ASAP! This is an issue with Prop that we need to fix immediately.

Why is my call answered rate low?



The average call answer rate should be about 10%. If your answered call is much lower than this, try step one of this troubleshooter and reach out to us if that doesn't solve your issue.

Error Message in RED BANNER: "You have hit your daily call limit".



As long as your balance trackers towards the bottom left reflect you have calls you should be able to even if the banner with error message is popping up. When you are running the campaigns, are you checking the 'Only dial uncalled numbers' checkbox? If you are not, try checking that box and 'run campaign'.

Please let us know if the issue persists and if so please follow up with the URL and export the CSV of the related campaign to info@prop.ai.

Why is Gen's test call taking a long time to dial me?



Test calls can take longer during peak times. They should never take longer than 2 minutes to reach your phone number. Contact info@prop.ai if they do.

Why is Gen's test call taking a long time to dial me?



Test calls can take longer during peak times. They should never take longer than 2 minutes to reach your phone number. Contact info@prop.ai if they do.

Why am I out of calls for today & it says "Gen will be back tomorrow"



You have hit your call quota. For more details, please refer to the balance trackers at the bottom left of the Campaign Manager page.

Why didn't Gen call all the prospects I uploaded?



We don't dial numbers on the Do Not Call registry, so your dial total will usually be much smaller than your uploaded list. Each number we block shows up as 'Requested Not to Call' under campaign status.

What do we do if we need to change our email?



To change your account email, follow this guide.

What do we do if we need to reset our password or forgot?



If you cannot remember your current password use this link to change it.

How do we make Gen refer to specific information (like customer’s name, address, company name etc)



AI's first name:{{AGENT_NAME}}
‍Follow up caller: {{follow_up_caller}}
‍Follow up company: {{company_name}}
‍Prospect's first name: {{name}}
‍Prospect's address: {{address}}

How do we update our subscription / billing info?



Access the billing portal to update your billing information and manage subscription.

Find the link as well under the 'Resources' section towards the top.

What if I want to call more than 2000 prospects? Do I have to make separate spreadsheets and upload them?



While we only call 2000 for you per day, we do have a tool that automatically will break up big skip tracing lists (up to 10,000) into batches of 2000 so you can more easily upload them to Prop. See this spreadsheet and this loom video for how to do that.

Let us know if you're interested in a Prop CRM that would schedule and automate all your follow up calls so you don't have to upload spreadsheets anymore.

F.A.Q.

Do calls rollover to the next month?

Is there a How-To Guide when you are first getting started?

What template should I be using to upload my leads?

What does the ‘Uncalled Numbers Only’ campaign checkbox do? What is the difference between using the 'Uncalled Numbers Only' checkbox and clicking ‘Run campaign’ a second time?

If you have multiple numbers for the same contact, will the AI call the other numbers for the same contact?

Can I create individual accounts for my team to gain access?

What do I do if we are not seeing call counts track correctly?

Can I change the voice of Gen (Prop.Ai)?

Can I purchase more calls?

Does Prop.Ai offer SMS campaigns?

What is GoHighLevel?

Can Gen Speak Spanish?

Can I use Prop.Ai to buy leads and skip trace?

What is "The Soft Set" Campaign.

How do we know how many calls we have left from our monthly balance?

Can I schedule calls?

Can I modify the scripts?

What does it mean when I get a conversion?

What is the daily call limit?

Is there specific times during the day that are restricted to run campaigns?

What counts as a call used against my balance?

How can I make Gen ONLY say the FIRST name.

What is the difference between "Called" and "Called - No Answer"?

When does the Daily Call Limit reset?

Why are my conversion rates so low?

Why isn’t Gen's test call going through to my phone number?

Why is Gen slow to respond to a call?

What does it mean when the Call Status says "New"?

Does Prop AI scrub my prospects for the National Do Not Call List?

Why is Gen's test call showing up as Spam likely or Scam likely?

Why does Gen ignore my advice?

Why does Gen get stuck?

Why does Gen sound funny during calls?

Why is my call answered rate low?

Error Message in RED BANNER: "You have hit your daily call limit".

Why is Gen's test call taking a long time to dial me?

Why is Gen's test call taking a long time to dial me?

Why am I out of calls for today & it says "Gen will be back tomorrow"

Why didn't Gen call all the prospects I uploaded?

What do we do if we need to change our email?

What do we do if we need to reset our password or forgot?

How do we make Gen refer to specific information (like customer’s name, address, company name etc)

How do we update our subscription / billing info?

What if I want to call more than 2000 prospects? Do I have to make separate spreadsheets and upload them?